In an environment defined by growing uncertainty and unpredictability, advantage favors not just the best plans but also the speed of change. Flexibility to move with the tide is essential, but real competitive advantage can be realized with intelligence to interpret the signals that indicate where the tide is headed, and the capability to proactively move in that direction.
The retail industry was in flux well before Covid-19 attacked all business activity. The retail apocalypse started tapering off by early 2019 with a new normal established. For the survivors omni-channel retail, the endless aisle, fast fulfillment / high availability of SKUs, immersive experiences in stores and better personalization were some of the key trends they needed to adapt to. From an operational standpoint it had become essential to collapse the walls between different functions within the company and among retailer and suppliers. A whole new level of agility powered by the mountains of data, that all retailers have at their disposal was the order of the day.
We live in a world today that not many would have imagined just a few weeks ago. Organizations of all kinds are struggling with new concepts of working. In this post we discuss the challenges that organizations face with knowledge sharing and management, some of which have become much more prevalent and impactful in today’s changed times.