Business Process Improvement solutions have become a mandate for an error-free processing and enhanced automation for organizations all across the world. Formalized process improvement systems got introduced into businesses at the turn of the last century, with the Kaizen (launched after World War II) and Six Sigma (launched in 1986) methodologies proving out to be quite popular and effective. Over the years these and many such process management software and technologies helped some of the most robust global enterprises to sustain and survive economic crests and troughs over the years. Cut to the present times, the market demands of efficient, repeatable and differentiated process improvement systems are on the rise. Kanban boards, Mind-maps, Gantt/Pert charts, Swimlanes, BPMN flowcharts and many other process management systems have become common sights in today’s dynamic work culture.
Businesses across the world have gone through an entirely unexpected overhaul in their operations due to the sudden outbreak of Covid-19. While several businesses faced complete closure, some are struggling to keep up with their financial, operational, production, and customer satisfaction goals in the new normal. According to leading process consulting firms like Accenture and KPMG, businesses have to be agile and adaptable as they strategically move from short-term measures to counter the immediate impact of the pandemic to long term measures for better sustainability and disaster management. Indisputably, business process improvement software will play a major role in this.
What is Business Process Improvement?
As the name suggests, Business Process Improvement is a method to identify and analyze the existing business practices and find out a more improved way to deliver the same result in a more cost-effective and time-efficient manner. This can be executed by plotting out the existing process, chalking out the inefficiencies and restructuring the process.
The best process management systems aim at optimizing the potentials of businesses by making the output of every individual department quantifiable and thereby, trackable and measurable. No two business enterprises are similar hence, these process management systems should ideally meet the specific requirement of different businesses. These involve minimal manual intervention, mitigate the chances of errors and are time efficient.
Effective business process improvement systems analyze real time data to give better insights of the process and bring out more result-oriented solutions. These aim at mitigating project bottlenecks, negative ROIs and other apparently unidentifiable factors that might go against the culture and brand of the organization.
Robotic Process Automation (RPA), Process Mining (PM) and Business Process Management (BPM) are some of the vividly used technology-based business process improvement systems, while Kaizen, Six Sigma and Lean are some of the methodology-based improvement processes.
As per industry research conducted by marketsandmarkets.com in February 2020, the market size of business process management is projected to grow from $8.8 billion in 2020 to $14.4 billion by the year 2025. The estimated growth rate is calculated at a CAGR of 10.5%. As per the report, sectors like Manufacturing, Telecommunication, and Banking, Financial Services, and Insurance will drive growth in this segment. Significant innovations such as Machine Learning technologies and Artificial Intelligence and their implementation in contemporary business practices is expected to fuel growth in this segment.
When do you need Business Process improvement Software?
The right time to go for business process improvement software depends entirely on the nature, process, culture and hierarchy of the business. For some, it is a mandate from day one, while others may need to integrate the same at a later phase. Some business processes require repeatable systems, while others need exclusive and more collaborative process management. These technologies are particularly more important for distributed businesses.
Business processes are relatively simpler at the initial stage of the business. There are a handful of team members who are extremely passionate about their business. They are getting their first few projects, and they are putting their heart and soul into each project. They treat customer’s feedback like commandments, and collaboration is real-time. Now, slowly this small set-up expands in many dimensions. And it is at this time when the organization needs a little more than just passion or if, we may say, a much-deserved impetus to sustain the same passion and tenacity to deliver results when the level of competition and market demands increase. That is the time when business process improvement ideas become essential.
Let’s dig a bit deeper and find out at what point of time your organization may benefit from Business Process Improvement Software.
Is your process taking longer than usual?
Businesses are increasingly trying to make their processes time efficient. This calls for minimizing manual work as much as possible. For example, a simple process like the front office staff manually marking the check-in and check-out time of employees takes a lot of time. Installing a small biometric machine to mark the attendance helps to minimize the time and also allows you to involve your staff into some more constructive work.
Is your team failing to meet quality output?
The employee checks-in at the right time and even late hours. Still, they miss project deadlines. What are the detrimental factors that are affecting their productivity? This can be tracked if each task is assigned to the right person who has the skill set to complete the task faster.
Is there friction in the process?
Are too many cooks spoiling the broth? Are your employees efficient at handling your operations and other business processes? Is there growing confusion on ownership and dependencies?
Are you observing a dip in productivity?
What is causing the bottleneck – is it the lack of technology or the right skill-set among your employees? A process management software helps to identify the gaps.
What will a Business Process Software Deliver?
There may be many pointers like the examples above that may motivate you to implement Business Process Software. But it becomes quite crucial to understand as to what exactly does Business Process Improvement Software bring to the table? What are the major concerns of a growing organization that it would address?
Tracks Productivity
How do you make sure that the work gets done with the same fervor, the customers are treated with the same attention to detail and quality as before, and tasks are taken up and delivered with the same passion as your business scales? You can make sure of all of these only if you have a business process improvement software deployed to track your employees’ performance. It helps to efficiently manage HR, training and operational processes.
Cost-efficiency in Business Process
Process improvement solutions can make your operations more cost-effective. Business automation brings about transparency in the entire working system of an organization. It becomes easy to identify the pull-back factors that make the work process slow and helps to mitigate the same. It reduces unnecessary manual intervention at every step that involves extra time as well as manpower.
Can Provide a Better Understanding of Target Markets and Competitors
Business process software can help to analyze customer behavior and the market potential of the product or service at the same time. It helps to keep the organization updated about the market scenario so that they can make the right decision at the right time. When is the right time to launch a product? What are the factors that influence the purchasing decisions of your customers? Is there a change in your customers’ behavior recently? How will you keep your product or services relevant to your customers in turbulent economic situations? Relevant business process management software that can help you out with an accurate response for all these.
Case Studies
“Zvolv has brought single-screen visibility to our site selection and approval processes, With tightly enforced processes and more accountability, our turn around times have reduced by over 50%.”
“With the Zvolv platform we have been building a new app almost every other week – with very complex automations. There is not much we can’t do with Zvolv.”
“Zvolv has helped manage projects in a new way – tracking progress without physical presence and resolving issues with ease. We are able to turnaround projects much faster with Zvolv”
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