Resolve Employee Queries Instantly — With an AI-Powered Assistant That Never Sleeps
Zai’s intelligent Employee Query Management solution connects policy documents, leave systems, HRMS, and helpdesks using AI agents — enabling seamless, 24/7 query resolution and support automation.
Employees have questions every day — about leaves, benefits, company policies, reimbursements, and more expenses
But HR teams are buried under repetitive queries, delayed responses, and scattered systems.
What if every employee query could be intelligently handled — automatically answered, routed, or actioned — no matter the time or channel?
That’s exactly what Zai’s Employee Query Management AI delivers.
Ready to Transform Your Internal Support Experience?
Seamless Reimbursement Management
Empower your workforce with AI-driven HR support that’s faster, smarter, and always available.
Streamlined query management and automation eliminate silos, ensuring accurate and consistent responses while freeing HR teams for strategic initiatives.
24/7 support through multiple channels and real-time HR system integration enhance employee trust, improve experiences, and enable smarter decision-making.
Automated ticketing and learning AI agents drive faster resolutions, ensure accountability, and evolve support processes in line with changing organizational needs.
Streamlined query management and automation eliminate silos, ensuring accurate and consistent responses while freeing HR teams for strategic initiatives.
24/7 support through multiple channels and real-time HR system integration enhance employee trust, improve experiences, and enable smarter decision-making.
Automated ticketing and learning AI agents drive faster resolutions, ensure accountability, and evolve support processes in line with changing organizational needs.
The Zai Employee Query Management Flow: From Question to Resolution - All in One Smart System
Unified Intake from Chat, Email, Portal, or HRMS
Employees can ask queries via MS Teams, Slack, email, HR portals, or WhatsApp. Zai ingests questions, understands intent, and maps them to the right resolution path
Smart Policy Lookup & Knowledge Search
Instantly fetches answers from HR policies, SOPs, and FAQs while understanding synonyms, context, and organizational lingo.
AI-Driven Actions: Leave Checks, Reimbursement Status, and More
Connects to leave management systems, payroll tools, and HRMS . Zai answers queries like “How many leaves do I have left?” or “What’s the status of my reimbursement?” with real-time data.
Contextual Ticket Creation and Routing
For queries requiring human attention, Zai auto-generates a ticket with complete history and context, instantly routing it to the right team or person, eliminating triaging chaos.
Real-Time Updates and Follow-Ups
Employees get notified as their queries or tickets progress. Zai provides reminders, escalations, and satisfaction surveys, all automated
Learning and Optimization
Zai continuously learns from every interaction to enhance answer accuracy while identifying gaps in documents, process delays, and repetitive patterns to optimize HR operations.
Why Zai?
Built for HR & Ops
Streamline employee support with AI-powered workflows that ensure accurate, consistent, and timely query resolution.
Multi-Agent Architecture
Leverage domain-specific AI agents to handle queries on HR policies, leave requests, benefits, and ticketing, ensuring context-aware responses.
Human + AI Harmony
Seamlessly blend automation with human intervention, resolving common queries instantly while escalating complex issues to the right team.
Enterprise-Ready
Built with enterprise-grade security, compliance, and scalability, ensuring seamless deployment across diverse teams and locations
Fast to Deploy
Pre-configured workflows and integrations enable rapid deployment, without lengthy implementation cycles.
Intelligent Query Processing
Automatically categorize, prioritize, and resolve queries using AI that understands synonyms, context, and company-specific terminology.
No more buried answers. No more delayed responses
Let Zai turn employee queries into seamless support experiences – with speed, accuracy, and care.